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Shipping & Refund Policy

We Promise: 30-Day Hassle-Free Returns 💖

🚚 Shipping Policy

All orders are carefully packed and shipped with love. Please allow 1–3 business days for processing. Handmade items (like imitation cream glue products) may need 2–3 days to fully dry before shipping.

Standard delivery usually takes 5–7 business days. Once shipped, you’ll receive an email with tracking details 📦.

• ✅ Free Shipping on orders over $49.
• 🚀 Need it faster? Contact service@pawtoto.net for Express Shipping.
• 💡 Please confirm your address and contact info before checkout.

Shipping times are estimated and may vary by region. Working days exclude weekends and holidays.

💰 Refund & Return Policy

We take pride in every handmade Pawtoto creation. If you’re not completely satisfied, you can return or exchange your order within 30 days — no questions asked! 💖

✅ 30-Day Money-Back Guarantee

• Return or exchange within 30 days of receiving your order.
• Items must be unused and in original packaging.
• No restocking fees — only return shipping costs apply.
• Email service@pawtoto.net to initiate a return.

💳 Refund Process

• Refunds are processed within 3–5 business days after inspection.
• If your product arrives damaged, please send a clear unboxing video within 24h for a replacement or refund.
• Gift cards are non-refundable; free gifts cannot be exchanged.

Your happiness is our top priority 🌸